Updated on 26 of october 2021
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Privacy Notice

CONTROLLER

This website is operated by Rakuten Europe Bank S.A (‘REB’). REB is the Controller of your personal data processed in connection with this website.

Rakuten Europe Bank société anonyme, with registered office at 2, rue du Fossé, L-1536 Luxembourg, registered in the registre de commerce de Luxembourg under number B-181868 (hereinafter REB). REB is a credit institution authorised,

This Privacy Notice and the information contained in it apply to this website and the forms contained in it.

PERSONAL DATA

Personal data is any information about you, as well as a combination of pieces of information that could reasonably allow to identify you.

WHAT INFORMATION DO WE COLLECT?

We will process the following information that concern you:

a. The information you provide to us using contact forms on this website such us reason for contacting us, your name, your e-mail address, your message to REB and your phone number, if you choose to provide it;

b. Cookies as described in our Cookie Notice.

HOW DO WE USE YOUR DATA AND THE LEGAL BASIS FOR USING YOUR DATA?

• We will use the personal data you provide via this website in order to handle and process your request. We will do that based on our legitimate interest, which is to respond swiftly to your questions and to protect REB against legal claims.

• We will also process your personal data based on our legitimate interest in order to ensure security and protect REB and other users from harm.

• We will also process this data, but only if necessary in order to comply with our legal obligations, such as in response to court orders or to comply with privacy or financial regulations.

HOW DO WE PROTECT YOUR DATA AND HOW LONG DO WE KEEP IT?

We will keep your personal data for the time necessary to handle your request which shall not exceed three months, plus the additional period necessary to comply with our legal and regulatory obligations and requirements to the extent possible, and for the period necessary to defend our legal claims, if applicable.

WHO DO WE SHARE YOUR DATA WITH?

We may disclose your Personal Data for business purposes to the following parties:

a. Law enforcement agencies, courts, regulators and government authorities. We may share your Personal Data with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

b. Asset purchasers. We may share your Personal Data with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your Personal Data uses it in a manner that is consistent with this privacy notice.

YOUR RIGHTS RELATED TO YOUR PERSONAL DATA

You have certain rights regarding your personal data. These include the following rights to:

a. access your personal data

b. rectify the information we hold about you

c. erase your personal data

d. restrict our use of your personal data

e. object to our use of your personal data

f. receive your personal data in a usable electronic format and transmit it to an external party (right to data portability)

g. lodge a complaint with your local data protection authority.

We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate. You can send us your enquiry using the contact form at REBprivacy@bank.rakuten.eu

LANGUAGE

In case different language versions of this Notice are available, English version shall prevail.

COOKIE NOTICE

WHAT ARE COOKIES?

Cookies are small text files used to track the user’s Internet behaviour. The cookies and the data collected is used to make our website operational and for security reasons.

HOW TO MANAGE COOKIES?

The configuration and customisation of cookie settings depend on the internet browser you use (via the “Tools” menu in general).

You may decide yourself if our website should be authorised to use cookies on your computer. You also have the possibility of having a warning message shown each time before a cookie is accepted.

Furthermore, you can at any time delete the cookies already stored.

WHAT TYPES OF COOKIES DO WE USE AND FOR WHAT PURPOSE?

When you visit our websites, we only use essential cookies which are strictly necessary to make our website operational.

You can disable cookies by selecting the appropriate settings on your browser. However, disabling cookies may prevent the use of certain functionalities of the Site.

You can send us questions regarding cookies and this Notice at REBprivacy@bank.rakuten.eu

LANGUAGE

In case different language versions of this Notice are available, English version shall prevail.